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Privacy Policy

Citizens Advice Brent Privacy Policy

At Citizens Advice Brent we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.

We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to anyone

We collect and use the details you give us so we can help you. We have a ‘legitimate interest’ to do this under data protection law. This means it lets us carry out our aims and goals as an organisation. We’ll always explain how we use your information.

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
  • to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
  • to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
  • for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
  • to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice

We handle and store your personal information in line with the law – including the General Data Protection Regulation and the Data Protection Act 2018.

If you have any questions about how your information is collected or used, you can contact us at Citizens Advice Brent, 270-272 High Road, London NW10 2EY

You can read more detailed information about how some of our services use information on our national site: citizensadvice.org.uk/privacy-policy

If you’re not happy with how we have used your information, you can contact us at: www.citizensadvice.org.uk/about-us/contact-us/Contact-us-form

You can also contact the Information Commissioner’s Office to raise a concern about how we have used your information.

ico.org.uk/
0303 123 1113

Citizens Advice Brent- Cookie Policy

By using the Citizens Advice Brent website you are confirming that you are happy to accept our use of cookies. Here you can find out more about how we use them.

What are cookies?

Cookies are small, harmless files placed on your computer’s hard drive or in your browser memory when you visit a website.

What do cookies do?

Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences for selected text resizing style, contrasts and even language selection. What cookies don’t do is store any personal or confidential information about you.

Are cookies safe?

Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

We use track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website.  Below is a list of the cookies we use:

 

Cookie category Cookie owners Purpose
Website visit information Google Analytics

Yoast SEO

Google Analytics and Yoast SEO uses cookies to help us to track which pages are accessed. This allows us to understand how popular our site is and record visitor trends over time. The cookies contain no personally identifiable information but some of them do use your IP address to help determine where in the world you are accessing the site from and to track pages you visit within the site.
Social media Facebook
Twitter
Enables users to share our webpages across Facebook and Twitter.
E-privacy Citizens Advice Brent To help our site remember not to re-show the cookie message once a visitor has clicked ‘Don’t show this message again’. The cookie is currently set for 12 months, after which the message will reappear.
Turns the cookie message off when a visitor clicks through to another Citizens Advice Brent page. If a visitor closes their browser session and then returns to the site, the message will reappear.

For more information on Google Analytics tracking: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

How you can manage or delete cookies

If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this: