Receptionist

Help manage reception and provide information.
As a receptionist, you’ll manage ‘front-of-house’. You’ll work with other volunteers, and you’ll be supported and managed by the advice session supervisor and the administration team. You will

• greet our clients and other visitors
• ensure clients know what is happening and how long they have to wait
• explain the services on offer
• give clients leaflets, lists and self-help materials
• take records of the number of client visits and how long they wait to be seen
• keep the reception area tidy
• enter information into computer systems.

You don’t need specific qualifications and experience but you’d need to:

• be polite when talking to people
• have basic computing skills
• have an understanding of, and commitment to, confidentiality
• be friendly and approachable.

If you’re interested in volunteering at Citizens Advice Brent, email our Training Officer at volunteering@cabrent.org.uk.