Skip to content Skip to footer


Help manage reception and provide information.
As a receptionist, you’ll manage ‘front-of-house’. You’ll work with other volunteers, and you’ll be supported and managed by the advice session supervisor and the administration team. You will

  • greet our clients and other visitors
  • ensure clients know what is happening and how long they have to wait
  • explain the services on offer
  • give clients leaflets, lists and self-help materials
  • take records of the number of client visits and how long they wait to be seen
  • keep the reception area tidy
  • enter information into computer systems.

You don’t need specific qualifications and experience but you’d need to:

  • be polite when talking to people
  • have basic computing skills
  • have an understanding of, and commitment to, confidentiality
  • be friendly and approachable.

If you’re interested in volunteering at Citizens Advice Brent, email our Training Officer at