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Citizens Advice – the national site

The national Citizens Advice website offers practical, reliable advice online. The information covers the law in England, Northern Ireland, Scotland and Wales.

If you can’t find what you are looking for on the website, you can chat online with an adviser. This service is usually available between 10am and 4pm, Monday to Friday.

As well as consumer advice online, Citizens Advice also offer a consumer helpline. This service provides advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.