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Help to Claim Universal Credit

During the #CoronaVirus outbreak we’ve closed our face to face services, but we’re still here for you. You can get advice by phone or  email  see details on the home page

At Citizens Advice Brent, we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

Call us

Help to Claim Advice line
0800 144 8 444
Mondays to Fridays
8am – 6pm



Visit us

 Citizens Advice Brent

270 – 272 High Road, Willesden

NW10 2EY

Mondays to Fridays

10am to 4pm

Jobcentre Plus

Jobcentre Plus Harlesden

161 High St, Harlesden

NW10 4TL

Mondays to Fridays

9am – 5pm


Jobcentre Plus Wembley

6 St Johns Rd, Wembley


Mondays to Fridays

9am – 5pm


Brent Civic Centre

Engineers Way, Wembley


Tuesdays &Thursdays

9am – 4pm

South Kilburn

Kilburn Library

42 Salusbury Road, Kilburn



10am – 2pm

When you visit, bring 

  • How much rent you pay, or any mortgage payments
  • How much you earn from work
  • How much income your receive that’s not from work (such as a pension or insurance income)
  • Details of any benefits you’re getting
  • Details of any savings, investments or property that you don’t live in
  • How much you pay for childcare

If you’re in a couple, bring similar information about your partner’s circumstances too.