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Assessments & Appointments

At an Assessment we offer 10 minute assessment interviews with our highly trained advice workers.

Sometimes the adviser will be able to give you the advice you need right away.

If you can then help yourself, the adviser will support you by introducing you to suitable, user friendly online resources that will inform you of your rights, help you to complain, make offers to creditors and/or calculate your benefit entitlements.

Sometimes the adviser will decide you need an appointment for a John Fisher Free Legal Advice Session or a Skype Employment Advice Clinic, or to see our Benefit Claim Assistants for assistance in completing a form, or to see a Generalist Advice Worker working in the office, or at one of our many Outreach Projects.

Sometimes the adviser will refer you to another local service which has the specialised knowledge you need.

After we’ve seen you at an assessment, we may offer you a follow-up appointment which might be for:

  • Benefits check – to see you are getting what you are entitled to
  • Helping you negotiate with your creditors, landlord or employer etc.
  • Help completing forms
  • Legal advice
  • Giving you options
  • Taking action on your behalf.

We are at

272 High Road
Willesden
London, NW10 2EY

and are open

Mon: 10am – 4pm
Tue:     1pm – 7pm
Wed: pre-booked appointments only
Thu: 10am – 4pm
Fri:   10am – 4pm
Due to very high demand, we are currently running a first-come, first-served ticket system. There is usually a long queue and we cannot always see everybody.

Please note that Citizens Advice Brent is only able to offer advice to people who live, work or study in the London Borough of BrentClick here to check which borough you are in.

To find your local Citizens Advice, click here,
or if you live or work in the London Borough of Ealing, call Ealing Advice on 03000 125464 or visit their website www.ealingadvice.org.